Mortgage complaints - Mortgage Home
If you have a complaint against your nmortgage lender, the first course of action is to write to your branch office which should have internal procedures for dealing with complaints. These escalate to the brabch's head office if necessary. If your lender doesnt have a branch office you should then write to its head office.
If your complaint still remains unresolved in your eyes and your lending companies internal workings have been exhausted then there are external bodies that can help. The mortgage address page will inform of you of your next step.